A look at how automation will reshape the global economy.

Explores the differences between predictive and reactive IT and shows how organizations are using predictive IT to empower their work

The potential impacts of robotics, artificial intelligence, and digital economy technologies on American workers raise alarming questions. Which occupations will survive? Which workers will be the winners and losers? Will ...

As the states face billions in budget shortfalls, some state chief information officers are showing greater interest in technologies that can automate various administrative tasks, hoping to reduce the strains on government ...

As automation becomes an ever-more viable tool for government for everything from cameras on light poles to using AI to set prisoners bail, can policymakers ensure it is used responsibly and ethically?

Artificial intelligence (AI) is quickly becoming an integral part of government software development strategies and initiatives, reshaping the way products are created, delivered, and used. This article highlights ...

How artificial intelligence can "humanize" government resource portals and data.

Automation can save the job market, if put into the right hands. Digitally transformative technologies have become widely accepted by business leaders as a means of giving us a productivity boost akin to the industrial ...

A contact center is supported by many technologies designed to enhance the customer experience, improve the operating and management efficiency, or lower the overall costs of running a contact center. 10 such technologies ...

Digital services and call centers within state governments throughout the nation over have at times been overwhelmed by the increase in volume. In turn, states have turned to new approaches to help enable quick and efficient ...