Now showing results 1-10 of 27
Why the Automation Boom Could Be Followed by a Bust
Predictive IT: How Leading Organizations Use AI to Deliver Exceptional Customer Experiences
Technology-driven Worker Dislocation: A Persistent Challenge in Need of Solutions
The potential impacts of robotics, artificial intelligence, and digital economy technologies on American workers raise alarming questions. Which occupations will survive? Which workers will be the winners and losers? Will ...
Pandemic's Budget Shortfalls Push States Toward Automation
As the states face billions in budget shortfalls, some state chief information officers are showing greater interest in technologies that can automate various administrative tasks, hoping to reduce the strains on government ...
Ethics in the Balance: AI's Implications for Government
AI Solutions for Government
Artificial intelligence (AI) is quickly becoming an integral part of government software development strategies and initiatives, reshaping the way products are created, delivered, and used. This article highlights ...
It's Not Rocket Science: Making Automation Accessible Key to Digital Transformation
Automation can save the job market, if put into the right hands. Digitally transformative technologies have become widely accepted by business leaders as a means of giving us a productivity boost akin to the industrial ...
Contact Center Technologies
A contact center is supported by many technologies designed to enhance the customer experience, improve the operating and management efficiency, or lower the overall costs of running a contact center. 10 such technologies ...
What's New in Civic Tech: States Deploy Chatbots for Crisis
Digital services and call centers within state governments throughout the nation over have at times been overwhelmed by the increase in volume. In turn, states have turned to new approaches to help enable quick and efficient ...