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Enhancing the Constituent Application Process in 8 Steps
This extensive report explores the government constituent application process, and explores each of the recommended steps for improvement in their own chapters. The report includes two case studies, and offers many solutions ...
The High Cost of Poor Citizen Service
This report examines the need for government to improve its customer service experience to meet rising expectations and fulfill its mission. It examines the causes of poor citizen experience, risks of inaction, and best ...
18F Content Guide
This guide was created to use as a reference for creating quality and standardized content in documents and webpages. Topics include style guides, structure, principles such as user-centered design, and making content ...
BLS UI Modernization
Set up to be a guide for states modernizing their Unemployment Insurance (UI) operating systems, this webpage provides resources to ensure the integrity of Bureau of Labor Statistics (BLS) and State produced economic data. ...