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Ohio connects with LinkedIn to aid unemployed
Professional services website LinkedIn has a pilot program designed to remove barriers that unemployed workers face in maintaining benefits and looking for jobs. To test the program, it found a good partner in the state ...
Voices of Experience: Video on Customer Centered Service Design
This video features a practitioner who discusses the value of a customer-centered service design strategy in serving both job seekers and employers. He notes the importance of a system that focuses on employer needs and ...
Voices of Experience: Podcast on Customer Centered Design Part 1
In this podcast, Robin Purdy and Diane Ferrari detail how they used the customer-centered design approach step-by-step to create a participant intake process that resembles the speed dating concept.The focus is on engaging ...
Voices of Experience: Podcast on Customer Centered Design Part 2
This podcast features two practitioners who discuss how they used the principles of customer centered design in the development of participant workshops and the positive impact that these workshops have on their job seeker ...
Using Labor Market Data to Drive Workforce Strategies
Scaling up Policies that Connect People with Jobs in the Recovery from COVID-19
Digital Transformation in Labor and Education Systems: Improving the government response to the next unemployment crisis
This report looks into the crisis surrounding the surge in unemployment claims as a result of the COVID-19 pandemic. The authors go on to offer a framework to aid systems administered through WIOA to be better prepared for ...
ILO Maps out how Public Employment Services are using technology to improve service delivery
The global survey on the Use of technology by public employment services (PES) is part of the future of work agenda and was applied with support from the World Association of Public Employment Services (WAPES) in 75 PES ...