The COVID-19 pandemic and the push to virtual learning has highlighted existing inequities in access to technology and connectivity, as well as underlined cybersecurity gaps in education.

From fast-paced development and a focus on equity to GIS work and contact tracing, the pandemic showed that, despite challenges, digital services are crucial to making government work well today.

18F has seen that remote work can make teams happier, more productive, and more inclusive. Organizing in a remote-first way has improved morale and allowed them to recruit and retain talent from all across the country. But ...

This article offers takeaways from an interview series in which leaders from state agencies discussed the investments they are making in cloud technology to help them meet both employee and citizen needs.

This article details the top 10 user experience (UX) design takeaways from 2020, and how they can be applied to 2021

This article explores the increased attention to the importance of digital accessibility, as a result of the rapid digital transformation seen in the wake of the COVID-19 pandemic.

Government is tasked with the hefty responsibility of doing the peoples business, but what happens when people cant access services or online systems fail?

Accessibility is an area enterprises often fail to consider as they forge ahead with digital transformations and software development. Heres why and how this should change.

This policy note stresses the critical role public employment services play in providing assistance to those clients who have insufficient digital skills, confidence or access to take full advantage of available jobs and ...

Ohio's single sign-on application demonstrates how governments can make the user experience easier.