This article explores how automation can help streamline operations and reduce costs in the public sector.

Business process management (BPM) is the practice of discovering and controlling an organizations processes to align them with business goals as the business evolves.

This article explores how businesses can design their own digital playbook utilizing the lessons learned from COVID-19. These same principles can be applied to state government services.

Experts in quantum computing say the federal government's continued support of the emerging technology will have implications for state and local government entities, particularly as it applies to economic development.

In 2020, leaders wrestled with everything from digitizing processes to setting boundaries. How can you apply these new lessons about remote working in 2021?

Swapping papers is difficult when youre not in the office, so state governments depend on digital systems for file access.

Before COVID-19, a few leading governments were dabbling in chatbot technology, using AI to address common resident queries. In 2021, its hard to imagine government doing the peoples business without them.

This article details the top 10 user experience (UX) design takeaways from 2020, and how they can be applied to 2021

Local governments are increasingly making online services available to residents, but then end up drowning in follow-up emails that take up valuable resources to answer. Machine learning may be a solution.

To truly modernize complex delivery service operations, government agencies need a unified platform that provides end-to-end automation through various workflow automation capabilities.