Individuals preparing for the workforce face a high degree of uncertainty about what is the optimal training to acquire the skills they need to secure their desired job that will provide a family-sustaining wage. Relatedly, ...

In this course offered by GovLoop Academy, you'll learn about automation and, specifically, Robotic Process Automation (RPA). The four lessons will cover the challenges that government workforces face, what RPA is, how it ...

Through AI-based applications, developers are looking to transform the public sector by automating tasks and much more. But for optimal gain, agencies must make tough choices about where and how to introduce new technologies.

Depending on the level of investment, AI technology could allow people to spend fewer hours on noncore tasks and more on client service and creative work.

Customer service consists of a complicated, bewildering and not so effective array of tech and non-tech solutions. But artificial intelligence, used the right way, can deliver a far better experience.

The number of channels on which citizens engage is growing, as is the complexity of engagement. The result is increased costs and significant citizen experience challenges. By adopting AI and automation, agencies can control ...

This research brief looks at the current state of automation, describing different stages of adoption, potential benefits that companies hope to gain, and possible drawbacks that are expected as automation becomes more ...

Intended to clear up misconceptions on the subject of automation, the following report employs government and private data to develop both backward- and forward-looking analyses of the impacts of automation over the years ...

This year, NASCIO and the Center for Digital Government, with support from IBM, set out to understand state CIOs motivations, plans and deterrents around AI adoption. The survey, Delivering on Digital Government: Achieving ...

NASCIO and the Center for Digital Government, with support from IBM, set out to understand state CIOs motivations, plans and deterrents around AI adoption. The surveyyielded responses from 45 states. The results reflect ...