The technology infrastructures many governments have weren't built to handle the traffic they experienced during the pandemic. This commentary discusses how to best meet fluctuating demand.

From fast-paced development and a focus on equity to GIS work and contact tracing, the pandemic showed that, despite challenges, digital services are crucial to making government work well today.

This article offers takeaways from an interview series in which leaders from state agencies discussed the investments they are making in cloud technology to help them meet both employee and citizen needs.

Local governments are increasingly making online services available to residents, but then end up drowning in follow-up emails that take up valuable resources to answer. Machine learning may be a solution.

This article argues for an increased recognition of modern technologies and trends in the public workforce system. Specifically, the implications of virtual job interviews and other technologies aiming to enhance the hiring ...

Innovative service changes made during the pandemic should become permanent as they can help improve citizens experience with state and local governments.

This article argues that an ever-expanding digital government requires improvements to citizen's user experience.

This policy note stresses the critical role public employment services play in providing assistance to those clients who have insufficient digital skills, confidence or access to take full advantage of available jobs and ...

As workforce agencies plan their return to in-person services, the workforce system needs to consider not only the quality and content of its services, but also how to continue on the virtual journey that began abruptly ...

To better help job seekers manage and cope with the stress of job loss and job search, the public workforce system should find ways to help navigate and alleviate the emotional challenges of job search when it comes to ...