Recent research and initiatives at the state level indicate the coronavirus is pushing government agencies to use digital services with gusto.

This paper examines how online services have become an important part of government strategy, and a significant portion of their planned investments over the next 12 to 18 months.

The technology infrastructures many governments have weren't built to handle the traffic they experienced during the pandemic. This commentary discusses how to best meet fluctuating demand.

Ensuring necessary and equitable access to services will likely mean a hybrid approach of both digital and physical access for citizens.

For many jurisdictions, moving citizen services online was a long-term, nice-to-have project, but the pandemic forced new ways to bring city hall to the people, rather than the people to city hall.

From police body cameras to virtual city council meetings to deepfakes, video wove its way through the many technology stories of 2020, and state and local IT agencies need to embrace it in their portfolios.

From fast-paced development and a focus on equity to GIS work and contact tracing, the pandemic showed that, despite challenges, digital services are crucial to making government work well today.

This article offers takeaways from an interview series in which leaders from state agencies discussed the investments they are making in cloud technology to help them meet both employee and citizen needs.

Local governments are increasingly making online services available to residents, but then end up drowning in follow-up emails that take up valuable resources to answer. Machine learning may be a solution.

This article argues for an increased recognition of modern technologies and trends in the public workforce system. Specifically, the implications of virtual job interviews and other technologies aiming to enhance the hiring ...