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Lessons Learned: Building a Data-Driven, User-Centered Government
(2019-01-07)
California Health and Human Services Agency Secretary, Michael Wilkening, discusses lessons learned building a data-driven, user-centered government.
Hiring, Onboarding, Managing: Government Adapts to New Work
(2021-06)
In a brave new world of fully remote or hybrid teams, chief information officers need to explore new ways to find talent and build work culture that supports employees and improves outcomes.
3 Ways Marketing Strategy Can Help Deliver Equitable Services
(2021-08-02)
The Los Angeles County Department of Workforce Development, Aging and Community Services used private-sector micromarketing segmentation practices to more effectively use data to target communities in need.
California plans to move ahead with 'cradle to career' data system
(2019-06-25)
California lays out steps, timetable for linking preschool to workforce education data.
Design Tweak Yields 18 Percent Rise in SNAP Enrollment
(2019-06-18)
A new study in Los Angeles County has found that simply giving eligible people who seek information about food benefits the chance to immediately schedule an enrollment call makes a quantifiable difference.
How Local Governments Can Address Cybersecurity Challenges
(2019-08-04)
Explores how local governments can tackle the growing cyberthreat.