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My Colorado Journey: a Collaborative project led by The Colorado Workforce Development Council
Unemployment Fraud Reveals States Swap Cybersecurity for Speed
Colorado is just one of many states that have had an immense number of unemployment claims to process due to COVID-19. However, the increased amount of fraud reveals that there are holes in identity security.
Developing and Testing Innovations - and Making them Stick
Colorado Enlists 'Virtual Agent' to Answer Unemployment Queries
Created through a partnership with Google at a cost of $680,000, the virtual agent will be available 24 hours a day. It will be able to answer general questions on topics including work search requirements and reopening claims.
Colorado Chief Customer Officer Aligns Agencies, IT
William Chumley talks about how his work in Colorado IT drives efficiency across the state by ensuring that tech is an effective part of the work agencies are doing to improve the citizen experience.