The technology infrastructures many governments have weren't built to handle the traffic they experienced during the pandemic. This commentary discusses how to best meet fluctuating demand.

This article offers takeaways from an interview series in which leaders from state agencies discussed the investments they are making in cloud technology to help them meet both employee and citizen needs.

This article argues for an increased recognition of modern technologies and trends in the public workforce system. Specifically, the implications of virtual job interviews and other technologies aiming to enhance the hiring ...

This article argues that an ever-expanding digital government requires improvements to citizen's user experience.

This policy note stresses the critical role public employment services play in providing assistance to those clients who have insufficient digital skills, confidence or access to take full advantage of available jobs and ...

As workforce agencies plan their return to in-person services, the workforce system needs to consider not only the quality and content of its services, but also how to continue on the virtual journey that began abruptly ...

To better help job seekers manage and cope with the stress of job loss and job search, the public workforce system should find ways to help navigate and alleviate the emotional challenges of job search when it comes to ...

Remote service delivery has taken many forms and is made accessible via different technological methods, such as online via computers and tablets or mobile via cell phones, particularly smartphones. Information, resources, ...

The Suddenly Virtual environment of a year ago can become Strategically Virtual now, with states and local areas utilizing the new tools theyve learned and the staff skill development they invested in to create a more ...

Agencies, in a bid to quickly roll out citizen services, rely on a combination of chatbots, upgraded networks, no-code/low-code technology and cloud computing.