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Modernizing American Infrastructure Requires People and Procurement, not Just Dollars
(2021-11-19)
This article explores the implications of the Biden Administration's comprehensive infrastructure bill. Specifically, it argues that the ambitious bill misses important opportunities to modernize state and local government.
How State and Local Agencies are Moving Forward on Agile
(2021-11-18)
Government agencies are applying agile processes not only for software development but for project management, procurement and social services delivery.
Virtual Desktop as a Service is Key to State and Local Agencies' Hybrid Work Plans
(2021-11-17)
As the nature of government work evolves to be more flexible, agencies should invest in next-generation Desktop as a Service (DaaS) solutions.
It's Time to Reboot Our Thinking About Adult Learners in a Digitally Transformed World
(2021-08-11)
This article explores the need to analyze and rethink the ecosystem of learning options for adults.
Economic Recovery: Wisconsin Leans on Google Cloud to Better Serve Its Community During COVID-19 and Beyond
(2021-08-11)
This article outlines the partnership between the Wisconsin Department of Workforce Development and Google Cloud to aid in its modernization to meet the demand brought on during the COVID-19 pandemic.
Foundations of a Successful Data Project: Thoughtfully Analyzing Data Challenges
(2021-12-13)
This blog is part of an ongoing series by the State Chief Data Officers Network and the Beeck Center for Social Impact + Innovation that reflects on best practices and lessons learned of data analytics and data projects. ...
Optimizing Chatbots: How One State Leveraged Virtual Agents to Improve Constituent Service
(2021-01)
This case study explores how the state of Mississippi optimized and implemented their MISSI chatbot to answer constituent questions and ease the workload on call center personnel. The case is discussed through three core ...
Funding Digital Government Initiatives
(2021-02-04)
In this article, digital government leaders speak on the need to rethink funding models for long-term impact. Information was obtained from an annual convening of digital service groups from over 30 governments around the world.