As remote work continues to evolve, do the challenges imply companies simply need to do even more digital transformation than they already have - more tools, more speed? Probably not. Culture and process will be the focus in 2021.

Business success depends on every part of your organization putting customers first. IT leaders, here's how to avoid these common pitfallson the road to a customer-centric culture.

This article explores how governments can better serve constituents as customer expectations rise due to increased online experiences in other industries.

After the upheaval of 2020, consider how to get infrastructure upgrades related to digital transformationmovingforward again. How should your cloud strategy shift?

Copying and pasting your real-world management style to remote work didn't work well last March - and it isn't working now. Consider these remote management best practices for the good of your team.

This article explores how automation can help streamline operations and reduce costs in the public sector.

Want to apply agile across your whole organization? Consider this advice around centers of excellence, process, and tools.

This briefwhich draws on 40 in-depth interviews with executive and legislative branch leaders and staff across Minnesota and New Mexicooffers insights from the experiences of the two states. These lessons could help other ...

Government organizations turned to proven methodologies for rapid development to meet pandemic challenges.

Business process management (BPM) is the practice of discovering and controlling an organizations processes to align them with business goals as the business evolves.