COVID-19 proved even to skeptics that a lot of government business can be done from anywhere. So what happens to all the physical spaces that cities and states invested in to house their workforce? This article speaks with ...

The technology infrastructures many governments have weren't built to handle the traffic they experienced during the pandemic. This commentary discusses how to best meet fluctuating demand.

This article explores how agencies can successfully digitize their operations while still prioritizing security.

User support, the relationship with HR, and front-office technologies will require a rethink as distributed digital work becomes the new reality.

In 2020, leaders wrestled with everything from digitizing processes to setting boundaries. How can you apply these new lessons about remote working in 2021?

This article explores some of the features and uses of the most utilized virtual meeting platforms, and shares how to improve virtual meetings.

Swapping papers is difficult when youre not in the office, so state governments depend on digital systems for file access.

A greater focus on digital services requires an equal emphasis on continuity of operations. Unfortunately, traditional disaster recovery and continuity approaches are not enough, especially when it comes to modern cyber ...

This article offers takeaways from an interview series in which leaders from state agencies discussed the investments they are making in cloud technology to help them meet both employee and citizen needs.

COVID-19 has taught us why having a digital strategy is crucial for states and localities. This article examines why digital transformation is necessary for disaster preparedness.