This resource outlines the need for state and local agencies to develop a strategy, get support from leaders, train staff and continuously test their IT.

Each state government develops hundreds of new technology projects each year. 30 of these projects were named as award finalists by the National Association of State Chief Information Officers, a group that has been advising ...

This is the kick-off post in a in a series of posts about building product management capacity in government agencies. The series explores the process of helping agency staff transition into product management roles, from ...

18F is announcing the release of their state software budgeting handbook, "De-risking custom technology projects: A handbook for state budgeting and oversight" for decision makers who fund or oversee state government ...

Depending on the level of investment, AI technology could allow people to spend fewer hours on noncore tasks and more on client service and creative work.

Customer service consists of a complicated, bewildering and not so effective array of tech and non-tech solutions. But artificial intelligence, used the right way, can deliver a far better experience.

This resource delineates the 4 best practices in updating IT systems and processes.

Agencies can hire an agile software contractor to create a brief solicitation, written in an afternoon, using agile contract format. It can be done under existing procurement regulations and within contracting officers' ...

Exploiting digital technology for new ways of working often results in technology islands that are remote from employees' needs and cut off from business outcomes. Application leaders should build a flexible digital workplace ...

LinkedIn recently launched its Skill Assessments, a library of 10-15 minute tests users can take to validate the skills they have listed on their LinkedIn profiles.