This article examines the toll that increased unemployment claims are having on state IT systems during the current COVID-19 crisis.

When the rush for unemployment insurance crashed government websites in 2020, we learned how to navigate traffic surges in a crisis. So why weren't sites prepared to handle vaccine appointments? This and other issues ...

Crashing state unemployment websites. Overwhelmed call centers. Millions out of work. Cloud technologies stepped up to the plate as the public sector worked to get citizens what they needed during the pandemic.

This press release outlines new functionalities and a new application offered by the Hawaii Department of Labor and Industrial Relations. The newly launched Hawaii Career Acceleration Navigator offers connections between ...

With the pressure of the pandemic finally easing, state officials are working to upgrade the technology underpinning outdated unemployment offices and prevent fraudulent claims.

The Worker Adjustment and Retraining Notification (WARN) Act portal will help businesses file notice of layoffs in a more streamlined way while also providing workers more time to transition into new employment.

The Digital Benefits Network (DBN) advocates for a national digital identity strategy, emphasizing equity and privacy. Collaborating with partners and state agencies, DBN outlines promising design patterns for public ...

New Jersey has become the first state to offer its unemployment applicants three ways to verify their identity that all meet heightened federal security standards. The three identity-proofing options are self-service, live ...

After their legacy UI system was tested under the COVID-19 pandemic, the Oregon Employment Department has started the first phase of a replacement project that will go live in 2024.