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How OMB can make 'agile government' not an oxymoron
The Office of Management and Budget painstakingly went over nearly every federal technology policy that came out in the last 20 years with an eye toward modernization, which has led to a new way of thinking about policymaking. ...
Following the User Need Beyond Traditional Boundaries: Lessons from a year of discovery into America's workforce system
Results from a study conducted by Code for America across 16 states to identify if current technologies and practices are meeting the needs of America's workforce system. Insights are shared about weaknesses of the current ...
Reimagine Your Government Workforce and Workplace
As more and more government functions become enabled by technology, many agencies and departments adhere to varying degrees of business continuity plans (BCP). However, from what we have seen, many of these plans focused ...
Serving Citizens During COVID-19 and Beyond
Digitizing the customer experience can help governments respond to the pandemic and prepare for the future. This article explores how governments should utilize technology creatively to improve customer experience.
Employment Development Department Strike Team Detailed Assessment and Recommendations
The co-chairs of the California Employment Development Department (EDD) Strike Team convened a team of experts with experience solving complex service delivery, operations, and technology problems in government organizations ...
No-Contact Government Means More than Just Online Services
From enabling digital paper forms and mobile payments to implementing facial recognition and delivery drones, touchless government services are the way forward in continuing to prevent the spread of COVID-19.