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Digital Transformation Series: How to Improve Transparency
(2020-09-08)
This article explores the need for transparency in government agencies, as part of a wider series on digital transformation.
Digital Transformation Series: How to Navigate Complicated and Complex Systems
(2020-09-15)
This article explores how to train and coach key stakeholders, as part of a wider series on digital transformation.
Digital Transformation Strategy: 7 Items to Rethink Now
(2020-09-22)
Some accepted wisdom about digital transformation looks different in light of the COVID-19 pandemic.We asked experts: What approaches may need rethinking?
Digital Transformation: 5 Early Warning Signs You're Moving too Slowly
(2020-09-23)
How do you know if your business is falling behind on digital transformation? Here are five warning signs, plus best practices to help you hit the reset button
2020 Puts Cloud Computing in Government to the Test
(2020-09)
State and local public-sector agencies have long been making a move toward cloud first and now cloud smart strategies. COVID-19 gave them the change to prove whether those investments paid off.
The Digital Government Atlas 2.0: The World's Best Tools and Resources
(2020-07-15)
This resource guide is a collection of publicly available tools, guidebooks, and datasets from around the world for government use. The atlas included searchable topics such as accessibility, data ethics, and introductory ...
What is the 'New Normal' for IT Modernization
(2020-09-23)
For years, IT and mission leaders have worked tirelessly to implement the types of modernizations that will increase governments ability to meet its mission. In the face of COVID-19, the momentum behind these modernizations ...
Digital Transformation Puts Customer Experience Front and Center
(2020-09)
To better understand how agencies are looking to provide better CX, GovLoop partnered with AppDynamics to survey more than 100 public-sector employees, the majority of whom (69%) work in state and local governments. We ...
Job Quality Tools Library
(2020-08-20)
This webpage offers actionable tools, resources, and guidance for leaders to improve jobs in their communities. Tools include a question bank for workforce service providers, manager training tools, accommodation and ...
AI Gives IT an Edge in Improving Customer Experience
(2020-09-22)
The pandemic has only accelerated ITs need to improve digital customer experiences. From healthcare to retail, IT leaders are increasingly turning to AI for help.