This is a session from the 2020 annual NASCIO conference. Despite the challenges brought on by COVID-19, the State of Iowa remains committed to digital transformation and is reimagining the workplace to more effectively ...

This is a session from the 2020 annual NASCIO conference. As the COVID-19 pandemic escalated across the nation, state government personnel and the companies that support them quickly moved to a virtual work environment ...

This is a session from the 2020 annual NASCIO conference. Annual Conference Deep Dive session on chatbot use in state government.

This video addresses the new suite of tools governments have implemented throughout the COVID-19 pandemic, and explores what role they will play in the future of government.

In this previously recorded event, presenters share what chatbots are and how they and other virtual assistances have been utilized in agencies to improve customer experience.

In this discussion, panelists discuss how COVID-19 has caused agencies to reconsider their modernization roadmaps and adjust plans to meet more pressing and immediate demands to support a virtual workforce. All discussed ...

A key component of Government CX success is leveraging available agency data to develop services which deliver an optimal, measurable, targeted, personalized customer experience. In this webinar we will demonstrate how one ...

In part 3 of this series, Candelaria Mendoza, Smart City Coordinator for San Antonio Texas, discusses embedding digital inclusion into service delivery.

In part 1 of this series, Candelaria Mendoza, Smart City Coordinator for San Antonio Texas, discusses embedding digital inclusion into service delivery.

In part 2 of this series, Candelaria Mendoza, Smart City Coordinator for San Antonio Texas, discusses embedding digital inclusion into service delivery.