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Reimagining Workplace Learning During COVID-19
(2020-03-30)
Creating versus reacting to our new normal: Here are 3 ways to reimagine a sustainable future of professional learning.
Building a Digitally Resilient Workforce: Creating On-Ramps to Opportunity
(2020-05)
This report details the "on-ramps" to digital literacy and skills development, providing gap analyses and solution support.
Employment Development Department Strike Team Detailed Assessment and Recommendations
(2020-09-16)
The co-chairs of the California Employment Development Department (EDD) Strike Team convened a team of experts with experience solving complex service delivery, operations, and technology problems in government organizations ...
No-Contact Government Means More than Just Online Services
(2020-10)
From enabling digital paper forms and mobile payments to implementing facial recognition and delivery drones, touchless government services are the way forward in continuing to prevent the spread of COVID-19.
Government For the People: Service the Public in a New World
(2020-10)
The report reviews a stockpile of data regarding government service delivery of the past decade and makes a slew of recommendations to the administration, Congress and agencies. It closely examines 11 of the highest-volume ...
Emerging Stronger Through IT Modernization
(2020-10-12)
This is a session from the 2020 annual NASCIO conference. Despite the challenges brought on by COVID-19, the State of Iowa remains committed to digital transformation and is reimagining the workplace to more effectively ...
Managing Virtual Customer Relationships: Success Stories from Industry Leaders
(2020-10-12)
This is a session from the 2020 annual NASCIO conference. As the COVID-19 pandemic escalated across the nation, state government personnel and the companies that support them quickly moved to a virtual work environment ...
Deep Dive Session: Chatbots
(2020-10-12)
This is a session from the 2020 annual NASCIO conference. Annual Conference Deep Dive session on chatbot use in state government.
Digital Government Rising: How AI is Providing New Opportunities to Deliver Value
(2020-10-15)
This report is a follow up to a 2019 survey by NASCIO, The Center for Digital Government and IBM, exploring how state CIOs and other state technologies are thinking about artificial intelligence. This follow up study ...
How Will the Power of Emerging Technology help Reframe your Future?
(2020-10-15)
In this survey from NASCIO and EY, they explore how states are (or are not) governing their use of emerging technology, the challenges they face, and what technologies will be most likely used in their states.