Through AI-based applications, developers are looking to transform the public sector by automating tasks and much more. But for optimal gain, agencies must make tough choices about where and how to introduce new technologies.

Depending on the level of investment, AI technology could allow people to spend fewer hours on noncore tasks and more on client service and creative work.

Customer service consists of a complicated, bewildering and not so effective array of tech and non-tech solutions. But artificial intelligence, used the right way, can deliver a far better experience.

To identify strategies government agencies can use to get started with automation, GovLoop interviewed Tim Friebel, Innovation Sales Lead for Service Automation at Genesys.

The pandemic has only accelerated ITs need to improve digital customer experiences. From healthcare to retail, IT leaders are increasingly turning to AI for help.

The pandemic is pushing government agencies to consider automation as they face budget constraints. Automation is helping government do more with less.

This is a session from the 2020 annual NASCIO conference. Annual Conference Deep Dive session on chatbot use in state government.

This report is a follow up to a 2019 survey by NASCIO, The Center for Digital Government and IBM, exploring how state CIOs and other state technologies are thinking about artificial intelligence. This follow up study ...

Automation is increasingly seen as a key IT strategy for competitive advantage, but pitfalls await those who fail to heed precautions. (Note: Access to content may require you to provide an email address or other contact ...

Artificial intelligence can help government agencies solve complex public-sector problems. For those that are new at it, here are five factors that can affect the benefits and risks.