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Understanding Emerging Technology: Automation
(2018-02-16)
This research brief looks at the current state of automation, describing different stages of adoption, potential benefits that companies hope to gain, and possible drawbacks that are expected as automation becomes more ...
Predictive IT: How Leading Organizations Use AI to Deliver Exceptional Customer Experiences
(2018)
Explores the differences between predictive and reactive IT and shows how organizations are using predictive IT to empower their work