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Team Up With Automation for a Better Citizen Experience
(2020-09)
To identify strategies government agencies can use to get started with automation, GovLoop interviewed Tim Friebel, Innovation Sales Lead for Service Automation at Genesys.
AI Gives IT an Edge in Improving Customer Experience
(2020-09-22)
The pandemic has only accelerated ITs need to improve digital customer experiences. From healthcare to retail, IT leaders are increasingly turning to AI for help.