Local governments are increasingly making online services available to residents, but then end up drowning in follow-up emails that take up valuable resources to answer. Machine learning may be a solution.

This article outlines the partnership between the Wisconsin Department of Workforce Development and Google Cloud to aid in its modernization to meet the demand brought on during the COVID-19 pandemic.

This survey explores how agencies can improve both constituent and staff satisfaction by automating content-centric processes. 126 state, county and local government leaders were surveyed with questions asked about how ...

The Biden-Harris administration's Office of Science and Technology Policy has released new guidance on the use of artificial intelligence with the hope of better protecting citizen's rights.