Now showing results 1-3 of 3
Optimizing Chatbots: How One State Leveraged Virtual Agents to Improve Constituent Service
This case study explores how the state of Mississippi optimized and implemented their MISSI chatbot to answer constituent questions and ease the workload on call center personnel. The case is discussed through three core ...
The Future of Workflow Automation in State and Local Government
This survey explores how agencies can improve both constituent and staff satisfaction by automating content-centric processes. 126 state, county and local government leaders were surveyed with questions asked about how ...