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Optimizing Chatbots: How One State Leveraged Virtual Agents to Improve Constituent Service
This case study explores how the state of Mississippi optimized and implemented their MISSI chatbot to answer constituent questions and ease the workload on call center personnel. The case is discussed through three core ...
White House Publishes AI Guidance, Voluntary 'Bill of Rights'
The Biden-Harris administration's Office of Science and Technology Policy has released new guidance on the use of artificial intelligence with the hope of better protecting citizen's rights.