AI and chatbots can alleviate stress on government service delivery and help agencies meet citizens needs.

The launch of the Texas Artificial Intelligence Center of Excellence was announced this week. The initiative will facilitate the development of AI concepts and standards throughout state and local government.

State and local agencies should siphon the "sludge" and transform how citizens interact with government.

This case study explores how the state of Mississippi optimized and implemented their MISSI chatbot to answer constituent questions and ease the workload on call center personnel. The case is discussed through three core ...

This webinar explains to viewers how to use analytics to map the constituent journey and create bots with consideration to the perspectives of the constituent as well as the agency, the critical characteristics of good ...