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How Much Will State and Local Governments Automate?
The pandemic is pushing government agencies to consider automation as they face budget constraints. Automation is helping government do more with less.
Digital Government Rising: How AI is Providing New Opportunities to Deliver Value
This report is a follow up to a 2019 survey by NASCIO, The Center for Digital Government and IBM, exploring how state CIOs and other state technologies are thinking about artificial intelligence. This follow up study ...
How Chatbots can Improve Customer Experience
In this previously recorded event, presenters share what chatbots are and how they and other virtual assistances have been utilized in agencies to improve customer experience.
AI and ML Help Government Safety Nets Scale During Pandemic
Social safety nets have proven to be especially vital during the ongoing coronavirus pandemic. But in some cases, the underlying legacy IT infrastructure supporting the modern delivery of those services has failed them.
From AI to Chatbots, Tech Shines in Agencies' COVID-19 Response
As federal agencies have worked to engage more with citizens in the face of coronavirus pandemic, theyve looked to artificial intelligence to help with the spike in people seeking information and services.
Agencies Must Continue to Digitize Citizen Services
State and local agencies should siphon the "sludge" and transform how citizens interact with government.
The Future of Workflow Automation in State and Local Government
This survey explores how agencies can improve both constituent and staff satisfaction by automating content-centric processes. 126 state, county and local government leaders were surveyed with questions asked about how ...
How to Get Bots Right: Understanding and Developing Effective Chatbots
This webinar explains to viewers how to use analytics to map the constituent journey and create bots with consideration to the perspectives of the constituent as well as the agency, the critical characteristics of good ...