No-code automation software offers state and local government agencies a quick and user-friendly solution to streamline digital services, reducing frustrations for both citizens and staff. It enables non-technical users ...

The article discusses the use of Robotic Process Automation (RPA) in Unemployment Insurance (UI) claims processing. RPA is employed to automate repetitive and non-discretionary tasks, such as data entry, notifications, and ...

Generative AI offers US state governments significant potential to enhance services and streamline operations, alongside new uncertainties. A recommended strategy involves setting risk guardrails while piloting lower-risk ...