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Team Up With Automation for a Better Citizen Experience
(2020-09)
To identify strategies government agencies can use to get started with automation, GovLoop interviewed Tim Friebel, Innovation Sales Lead for Service Automation at Genesys.
How Much Will State and Local Governments Automate?
(2020-09-30)
The pandemic is pushing government agencies to consider automation as they face budget constraints. Automation is helping government do more with less.
Digital Government Rising: How AI is Providing New Opportunities to Deliver Value
(2020-10-15)
This report is a follow up to a 2019 survey by NASCIO, The Center for Digital Government and IBM, exploring how state CIOs and other state technologies are thinking about artificial intelligence. This follow up study ...
How Chatbots can Improve Customer Experience
(2021-02-23)
In this previously recorded event, presenters share what chatbots are and how they and other virtual assistances have been utilized in agencies to improve customer experience.
Artificial Intelligence Can Help States Manage the Unemployment Crisis
(2021-02-25)
AI and chatbots can alleviate stress on government service delivery and help agencies meet citizens needs.
New Center of Excellence to Infuse AI into Texas Government
(2020-12-04)
The launch of the Texas Artificial Intelligence Center of Excellence was announced this week. The initiative will facilitate the development of AI concepts and standards throughout state and local government.