This article explores how automation can help streamline operations and reduce costs in the public sector.

This research paper aims to explain to non-IT readers the promise of Robotic Process Automation (RPA), a relatively new software technology used for automating high volume and mundane business processes and the practical ...

Before COVID-19, a few leading governments were dabbling in chatbot technology, using AI to address common resident queries. In 2021, its hard to imagine government doing the peoples business without them.

In this previously recorded event, presenters share what chatbots are and how they and other virtual assistances have been utilized in agencies to improve customer experience.

AI and chatbots can alleviate stress on government service delivery and help agencies meet citizens needs.

As many begin adopting Artificial Intelligence (AI) tools to increase operational efficiencies and improve user experience, this paper explores what these tools can do and how organizations can utilize them.

Local governments are increasingly making online services available to residents, but then end up drowning in follow-up emails that take up valuable resources to answer. Machine learning may be a solution.

To truly modernize complex delivery service operations, government agencies need a unified platform that provides end-to-end automation through various workflow automation capabilities.

To help determine if AI is the right choice for your company and your business problem, CompTIAsArtificial Intelligence Advisory Councildeveloped questions and answers that business decision-makers and AI practitioners ...

The Hoosier Talent Network, built out of a partnership between the state of Indiana and Eightfold AI, will help jobseekers find fitting employment with a little help from artificial intelligence.