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AI Gives IT an Edge in Improving Customer Experience
(2020-09-22)
The pandemic has only accelerated ITs need to improve digital customer experiences. From healthcare to retail, IT leaders are increasingly turning to AI for help.
Future of Work Trends Will Drive New Technologies to Track, Develop and Deploy Talent
(2021-05-14)
Future of work trends will require new approaches and supporting technologies to track, develop and deploy talent. AI-enables talent marketplaces, skills and worker data platforms are key, and application leaders must plan ...
How AI Can Help Government Deliver Better Outcomes
(2021-09-28)
In this virtual Q&A, Alexis Bonnell shares how government agencies can use artificial intelligence (AI) to optimize workflows and improve service delivery.
The Future of Workflow Automation in State and Local Government
(2022-07)
This survey explores how agencies can improve both constituent and staff satisfaction by automating content-centric processes. 126 state, county and local government leaders were surveyed with questions asked about how ...