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Team Up With Automation for a Better Citizen Experience
AI Gives IT an Edge in Improving Customer Experience
How Much Will State and Local Governments Automate?
Digital Government Rising: How AI is Providing New Opportunities to Deliver Value
This report is a follow up to a 2019 survey by NASCIO, The Center for Digital Government and IBM, exploring how state CIOs and other state technologies are thinking about artificial intelligence. This follow up study ...
Pandemic's Budget Shortfalls Push States Toward Automation
As the states face billions in budget shortfalls, some state chief information officers are showing greater interest in technologies that can automate various administrative tasks, hoping to reduce the strains on government ...
Ethics in the Balance: AI's Implications for Government
It's Not Rocket Science: Making Automation Accessible Key to Digital Transformation
Automation can save the job market, if put into the right hands. Digitally transformative technologies have become widely accepted by business leaders as a means of giving us a productivity boost akin to the industrial ...
Contact Center Technologies
A contact center is supported by many technologies designed to enhance the customer experience, improve the operating and management efficiency, or lower the overall costs of running a contact center. 10 such technologies ...