The number of channels on which citizens engage is growing, as is the complexity of engagement. The result is increased costs and significant citizen experience challenges. By adopting AI and automation, agencies can control ...

This research brief looks at the current state of automation, describing different stages of adoption, potential benefits that companies hope to gain, and possible drawbacks that are expected as automation becomes more ...

Intended to clear up misconceptions on the subject of automation, the following report employs government and private data to develop both backward- and forward-looking analyses of the impacts of automation over the years ...

This year, NASCIO and the Center for Digital Government, with support from IBM, set out to understand state CIOs motivations, plans and deterrents around AI adoption. The survey, Delivering on Digital Government: Achieving ...

NASCIO and the Center for Digital Government, with support from IBM, set out to understand state CIOs motivations, plans and deterrents around AI adoption. The surveyyielded responses from 45 states. The results reflect ...

This report from The Brookings Institutions Artificial Intelligence and Emerging Technology (AIET) Initiative is part of AI Governance, a series that identifies key governance and norm issues related to AI and proposes ...

This report from The Brookings Institutions Artificial Intelligence and Emerging Technology (AIET) Initiative is part ofAI and Bias,a series that explores ways to mitigate possible biases and create a pathway toward greater ...

To identify strategies government agencies can use to get started with automation, GovLoop interviewed Tim Friebel, Innovation Sales Lead for Service Automation at Genesys.

This report is a follow up to a 2019 survey by NASCIO, The Center for Digital Government and IBM, exploring how state CIOs and other state technologies are thinking about artificial intelligence. This follow up study ...

Explores the differences between predictive and reactive IT and shows how organizations are using predictive IT to empower their work