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Predictive IT: How Leading Organizations Use AI to Deliver Exceptional Customer Experiences
The Potential of Artificial Intelligence in Government Citizen Engagement
The number of channels on which citizens engage is growing, as is the complexity of engagement. The result is increased costs and significant citizen experience challenges. By adopting AI and automation, agencies can control ...
Understanding Emerging Technology: Automation
This research brief looks at the current state of automation, describing different stages of adoption, potential benefits that companies hope to gain, and possible drawbacks that are expected as automation becomes more ...
Delivering on Digital Government: Achieving the Promise of Artificial Intelligence
This year, NASCIO and the Center for Digital Government, with support from IBM, set out to understand state CIOs motivations, plans and deterrents around AI adoption. The survey, Delivering on Digital Government: Achieving ...
Automation and Artificial Intelligence: How machines are affecting people and places
Intended to clear up misconceptions on the subject of automation, the following report employs government and private data to develop both backward- and forward-looking analyses of the impacts of automation over the years ...