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AI Meets the Moment: How a pandemic has shaped AI adoption in state government and what it means for the future
NASCIO, the Center for Digital Government and IBM jointly released a report entitled,AI Meets the Moment: How a pandemic has shaped AI adoption in state government and what it means for the future.The report explores the ...
How Low-Code Automation Improves Public Services and Operations
This brief explores how applying low-code automation to document management can drive strong results for state and local jurisdictions. Real world examples are provided, and challenges are provided along with best practices ...
Optimizing Chatbots: How One State Leveraged Virtual Agents to Improve Constituent Service
This case study explores how the state of Mississippi optimized and implemented their MISSI chatbot to answer constituent questions and ease the workload on call center personnel. The case is discussed through three core ...