Customer service consists of a complicated, bewildering and not so effective array of tech and non-tech solutions. But artificial intelligence, used the right way, can deliver a far better experience.

Intended to clear up misconceptions on the subject of automation, the following report employs government and private data to develop both backward- and forward-looking analyses of the impacts of automation over the years ...

This year, NASCIO and the Center for Digital Government, with support from IBM, set out to understand state CIOs motivations, plans and deterrents around AI adoption. The survey, Delivering on Digital Government: Achieving ...

NASCIO and the Center for Digital Government, with support from IBM, set out to understand state CIOs motivations, plans and deterrents around AI adoption. The surveyyielded responses from 45 states. The results reflect ...

This report from The Brookings Institutions Artificial Intelligence and Emerging Technology (AIET) Initiative is part ofAI and Bias,a series that explores ways to mitigate possible biases and create a pathway toward greater ...