To identify strategies government agencies can use to get started with automation, GovLoop interviewed Tim Friebel, Innovation Sales Lead for Service Automation at Genesys.

The pandemic is pushing government agencies to consider automation as they face budget constraints. Automation is helping government do more with less.

This is a session from the 2020 annual NASCIO conference. Annual Conference Deep Dive session on chatbot use in state government.

This report is a follow up to a 2019 survey by NASCIO, The Center for Digital Government and IBM, exploring how state CIOs and other state technologies are thinking about artificial intelligence. This follow up study ...

Automation is increasingly seen as a key IT strategy for competitive advantage, but pitfalls await those who fail to heed precautions. (Note: Access to content may require you to provide an email address or other contact ...

Artificial intelligence can help government agencies solve complex public-sector problems. For those that are new at it, here are five factors that can affect the benefits and risks.

What is machine learning? What is ML vs. AI? What data problems could ML solve for your organization? How does it improve security? This article explores the key issues in plain terms.

The launch of the Texas Artificial Intelligence Center of Excellence was announced this week. The initiative will facilitate the development of AI concepts and standards throughout state and local government.

As the states face billions in budget shortfalls, some state chief information officers are showing greater interest in technologies that can automate various administrative tasks, hoping to reduce the strains on government ...

As automation becomes an ever-more viable tool for government for everything from cameras on light poles to using AI to set prisoners bail, can policymakers ensure it is used responsibly and ethically?