In this course offered by GovLoop Academy, you'll learn about automation and, specifically, Robotic Process Automation (RPA). The four lessons will cover the challenges that government workforces face, what RPA is, how it ...

To identify strategies government agencies can use to get started with automation, GovLoop interviewed Tim Friebel, Innovation Sales Lead for Service Automation at Genesys.

The pandemic is pushing government agencies to consider automation as they face budget constraints. Automation is helping government do more with less.

This is a session from the 2020 annual NASCIO conference. Annual Conference Deep Dive session on chatbot use in state government.

This research paper aims to explain to non-IT readers the promise of Robotic Process Automation (RPA), a relatively new software technology used for automating high volume and mundane business processes and the practical ...

In this previously recorded event, presenters share what chatbots are and how they and other virtual assistances have been utilized in agencies to improve customer experience.

AI and chatbots can alleviate stress on government service delivery and help agencies meet citizens needs.

As many begin adopting Artificial Intelligence (AI) tools to increase operational efficiencies and improve user experience, this paper explores what these tools can do and how organizations can utilize them.

To help determine if AI is the right choice for your company and your business problem, CompTIAsArtificial Intelligence Advisory Councildeveloped questions and answers that business decision-makers and AI practitioners ...

As the states face billions in budget shortfalls, some state chief information officers are showing greater interest in technologies that can automate various administrative tasks, hoping to reduce the strains on government ...