The pandemic has only accelerated ITs need to improve digital customer experiences. From healthcare to retail, IT leaders are increasingly turning to AI for help.

In this virtual Q&A, Alexis Bonnell shares how government agencies can use artificial intelligence (AI) to optimize workflows and improve service delivery.

This survey explores how agencies can improve both constituent and staff satisfaction by automating content-centric processes. 126 state, county and local government leaders were surveyed with questions asked about how ...