To identify strategies government agencies can use to get started with automation, GovLoop interviewed Tim Friebel, Innovation Sales Lead for Service Automation at Genesys.

The pandemic has only accelerated ITs need to improve digital customer experiences. From healthcare to retail, IT leaders are increasingly turning to AI for help.

The pandemic is pushing government agencies to consider automation as they face budget constraints. Automation is helping government do more with less.

This report is a follow up to a 2019 survey by NASCIO, The Center for Digital Government and IBM, exploring how state CIOs and other state technologies are thinking about artificial intelligence. This follow up study ...

In this previously recorded event, presenters share what chatbots are and how they and other virtual assistances have been utilized in agencies to improve customer experience.

AI and chatbots can alleviate stress on government service delivery and help agencies meet citizens needs.

The launch of the Texas Artificial Intelligence Center of Excellence was announced this week. The initiative will facilitate the development of AI concepts and standards throughout state and local government.

This article outlines the partnership between the Wisconsin Department of Workforce Development and Google Cloud to aid in its modernization to meet the demand brought on during the COVID-19 pandemic.

This survey explores how agencies can improve both constituent and staff satisfaction by automating content-centric processes. 126 state, county and local government leaders were surveyed with questions asked about how ...

The Biden-Harris administration's Office of Science and Technology Policy has released new guidance on the use of artificial intelligence with the hope of better protecting citizen's rights.