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AI Gives IT an Edge in Improving Customer Experience
How Much Will State and Local Governments Automate?
Artificial Intelligence Can Help States Manage the Unemployment Crisis
Why Email is Ruining Digital Services - And How to Fix It
New Center of Excellence to Infuse AI into Texas Government
The launch of the Texas Artificial Intelligence Center of Excellence was announced this week. The initiative will facilitate the development of AI concepts and standards throughout state and local government.
Agencies Must Continue to Digitize Citizen Services
Economic Recovery: Wisconsin Leans on Google Cloud to Better Serve Its Community During COVID-19 and Beyond
Optimizing Chatbots: How One State Leveraged Virtual Agents to Improve Constituent Service
This case study explores how the state of Mississippi optimized and implemented their MISSI chatbot to answer constituent questions and ease the workload on call center personnel. The case is discussed through three core ...