This article explores how automation can help streamline operations and reduce costs in the public sector.

This research paper aims to explain to non-IT readers the promise of Robotic Process Automation (RPA), a relatively new software technology used for automating high volume and mundane business processes and the practical ...

In this previously recorded event, presenters share what chatbots are and how they and other virtual assistances have been utilized in agencies to improve customer experience.

AI and chatbots can alleviate stress on government service delivery and help agencies meet citizens needs.

As many begin adopting Artificial Intelligence (AI) tools to increase operational efficiencies and improve user experience, this paper explores what these tools can do and how organizations can utilize them.

Local governments are increasingly making online services available to residents, but then end up drowning in follow-up emails that take up valuable resources to answer. Machine learning may be a solution.

To truly modernize complex delivery service operations, government agencies need a unified platform that provides end-to-end automation through various workflow automation capabilities.

Intelligent hyperconverged infrastructure is providing the digital foundation required for municipalities to deliver needed services and capabilities - from remote work to smart cities to safeguarding data to reducing IT sprawl.

Future of work trends will require new approaches and supporting technologies to track, develop and deploy talent. AI-enables talent marketplaces, skills and worker data platforms are key, and application leaders must plan ...

In this virtual Q&A, Alexis Bonnell shares how government agencies can use artificial intelligence (AI) to optimize workflows and improve service delivery.