This article explores how automation can help streamline operations and reduce costs in the public sector.

This research paper aims to explain to non-IT readers the promise of Robotic Process Automation (RPA), a relatively new software technology used for automating high volume and mundane business processes and the practical ...

In this previously recorded event, presenters share what chatbots are and how they and other virtual assistances have been utilized in agencies to improve customer experience.

AI and chatbots can alleviate stress on government service delivery and help agencies meet citizens needs.

As many begin adopting Artificial Intelligence (AI) tools to increase operational efficiencies and improve user experience, this paper explores what these tools can do and how organizations can utilize them.

To truly modernize complex delivery service operations, government agencies need a unified platform that provides end-to-end automation through various workflow automation capabilities.

Intelligent hyperconverged infrastructure is providing the digital foundation required for municipalities to deliver needed services and capabilities - from remote work to smart cities to safeguarding data to reducing IT sprawl.

NASCIO, the Center for Digital Government and IBM jointly released a report entitled,AI Meets the Moment: How a pandemic has shaped AI adoption in state government and what it means for the future.The report explores the ...

This case study explores how the state of Mississippi optimized and implemented their MISSI chatbot to answer constituent questions and ease the workload on call center personnel. The case is discussed through three core ...

This brief summarizes experiences and lessons learned from the Descriptive and Analytical Career Pathways Project's machine learning study conducted by Abt Associates. Key findings demonstrate the utility of machine learning ...