To identify strategies government agencies can use to get started with automation, GovLoop interviewed Tim Friebel, Innovation Sales Lead for Service Automation at Genesys.

The pandemic is pushing government agencies to consider automation as they face budget constraints. Automation is helping government do more with less.

In this previously recorded event, presenters share what chatbots are and how they and other virtual assistances have been utilized in agencies to improve customer experience.

AI and chatbots can alleviate stress on government service delivery and help agencies meet citizens needs.

Social safety nets have proven to be especially vital during the ongoing coronavirus pandemic. But in some cases, the underlying legacy IT infrastructure supporting the modern delivery of those services has failed them.

As federal agencies have worked to engage more with citizens in the face of coronavirus pandemic, theyve looked to artificial intelligence to help with the spike in people seeking information and services.

This case study explores how the state of Mississippi optimized and implemented their MISSI chatbot to answer constituent questions and ease the workload on call center personnel. The case is discussed through three core ...