The pandemic is pushing government agencies to consider automation as they face budget constraints. Automation is helping government do more with less.

AI and chatbots can alleviate stress on government service delivery and help agencies meet citizens needs.

The launch of the Texas Artificial Intelligence Center of Excellence was announced this week. The initiative will facilitate the development of AI concepts and standards throughout state and local government.

This case study explores how the state of Mississippi optimized and implemented their MISSI chatbot to answer constituent questions and ease the workload on call center personnel. The case is discussed through three core ...