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Team Up With Automation for a Better Citizen Experience
(2020-09)
To identify strategies government agencies can use to get started with automation, GovLoop interviewed Tim Friebel, Innovation Sales Lead for Service Automation at Genesys.
AI Gives IT an Edge in Improving Customer Experience
(2020-09-22)
The pandemic has only accelerated ITs need to improve digital customer experiences. From healthcare to retail, IT leaders are increasingly turning to AI for help.
How Much Will State and Local Governments Automate?
(2020-09-30)
The pandemic is pushing government agencies to consider automation as they face budget constraints. Automation is helping government do more with less.
Digital Government Rising: How AI is Providing New Opportunities to Deliver Value
(2020-10-15)
This report is a follow up to a 2019 survey by NASCIO, The Center for Digital Government and IBM, exploring how state CIOs and other state technologies are thinking about artificial intelligence. This follow up study ...
New Center of Excellence to Infuse AI into Texas Government
(2020-12-04)
The launch of the Texas Artificial Intelligence Center of Excellence was announced this week. The initiative will facilitate the development of AI concepts and standards throughout state and local government.
AI and ML Help Government Safety Nets Scale During Pandemic
(2020-08-28)
Social safety nets have proven to be especially vital during the ongoing coronavirus pandemic. But in some cases, the underlying legacy IT infrastructure supporting the modern delivery of those services has failed them.
From AI to Chatbots, Tech Shines in Agencies' COVID-19 Response
(2020-08-17)
As federal agencies have worked to engage more with citizens in the face of coronavirus pandemic, theyve looked to artificial intelligence to help with the spike in people seeking information and services.