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Team Up With Automation for a Better Citizen Experience
How Much Will State and Local Governments Automate?
Digital Government Rising: How AI is Providing New Opportunities to Deliver Value
This report is a follow up to a 2019 survey by NASCIO, The Center for Digital Government and IBM, exploring how state CIOs and other state technologies are thinking about artificial intelligence. This follow up study ...
How Chatbots can Improve Customer Experience
Artificial Intelligence Can Help States Manage the Unemployment Crisis
New Center of Excellence to Infuse AI into Texas Government
The launch of the Texas Artificial Intelligence Center of Excellence was announced this week. The initiative will facilitate the development of AI concepts and standards throughout state and local government.
AI and ML Help Government Safety Nets Scale During Pandemic
Social safety nets have proven to be especially vital during the ongoing coronavirus pandemic. But in some cases, the underlying legacy IT infrastructure supporting the modern delivery of those services has failed them.
From AI to Chatbots, Tech Shines in Agencies' COVID-19 Response
Optimizing Chatbots: How One State Leveraged Virtual Agents to Improve Constituent Service
This case study explores how the state of Mississippi optimized and implemented their MISSI chatbot to answer constituent questions and ease the workload on call center personnel. The case is discussed through three core ...