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How Missouri Used AI-Powered Call Center Technology to Cut Constituent Wait Times in Half
(2023-08-07)
Like every other states, Missouri has faced a sharp rise in constituent calls and resident expectations in recent years. The increase put significant strain on Missouris ability to serve its residents, and it brought the ...
Advancing Government Services With Responsible Generative AI
(2023-09)
Generative AI can help government reimagine and transform government services in critical areas, including Health and Human Services, education, sustainability and more. But the technology also poses new challenges and ...
The District of Columbia Unveils an AI-Powered Career Platform
(2023-12-05)
Career Ready DC, a new AI-matching technology platform from the DC Department of Employment Services and Eightfold AI, aims to help match residents with employment opportunities more efficiently and equitably.