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How Chatbots can Improve Customer Experience
(2021-02-23)
In this previously recorded event, presenters share what chatbots are and how they and other virtual assistances have been utilized in agencies to improve customer experience.
Artificial Intelligence Can Help States Manage the Unemployment Crisis
(2021-02-25)
AI and chatbots can alleviate stress on government service delivery and help agencies meet citizens needs.
Economic Recovery: Wisconsin Leans on Google Cloud to Better Serve Its Community During COVID-19 and Beyond
(2021-08-11)
This article outlines the partnership between the Wisconsin Department of Workforce Development and Google Cloud to aid in its modernization to meet the demand brought on during the COVID-19 pandemic.