To identify strategies government agencies can use to get started with automation, GovLoop interviewed Tim Friebel, Innovation Sales Lead for Service Automation at Genesys.

The pandemic is pushing government agencies to consider automation as they face budget constraints. Automation is helping government do more with less.

This is a session from the 2020 annual NASCIO conference. Annual Conference Deep Dive session on chatbot use in state government.

This report is a follow up to a 2019 survey by NASCIO, The Center for Digital Government and IBM, exploring how state CIOs and other state technologies are thinking about artificial intelligence. This follow up study ...

This article explores how automation can help streamline operations and reduce costs in the public sector.

This research paper aims to explain to non-IT readers the promise of Robotic Process Automation (RPA), a relatively new software technology used for automating high volume and mundane business processes and the practical ...

In this previously recorded event, presenters share what chatbots are and how they and other virtual assistances have been utilized in agencies to improve customer experience.

AI and chatbots can alleviate stress on government service delivery and help agencies meet citizens needs.

As many begin adopting Artificial Intelligence (AI) tools to increase operational efficiencies and improve user experience, this paper explores what these tools can do and how organizations can utilize them.

To truly modernize complex delivery service operations, government agencies need a unified platform that provides end-to-end automation through various workflow automation capabilities.